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DIVI LAYOUT BLOCKS



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Who's behind New Divi on the Block

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support@newdiviontheblock.com

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Faq

Do I need an active Elegant Themes membership to buy NDOTB Membership?
Ensure your Elegant Themes Membership stays active for Divi Theme Updates and support. Active members enjoy exclusive perks and contribute to the team’s growth for more awesome features.
Do the layouts come with the images?

Yes. What you see is what you get and all the images are free to be used on your website without copyright restrictions.

What platform do you use for the membership and store?

We currently use Payhip as our membership platform for processing payment and automatic access: https://payhip.com. Now the payment processing is integrated on our website and you won’t need to leave the page for buying the membership. The files are hosted by Payhip. Some of our layouts can also be purchased on Divi Marketplace.

How do I download the layouts of NDOTB Membership?

For users who bought the NDOTB Lifetime Membership, click the user icon on the top of the page https://payhip.com/newdiviontheblock and enter the login and password you used to create your account:

After logging in, you will see the thumbnail of the product you bought. Just click it to access your member area.

P.S.: If you purchased your membership prior to June 18, 2022; an email was sent to you with the instructions to access your new member’s area. The old access is no longer active.

What payment methods do you accept?

We accept all major credit cards via PayPal.

If your country does not have PayPal as a payment gateway, please get in touch with us at support@newdiviontheblock.com. We know how frustrating and unfair it is to have our country left out of international payment gateways. We will find a way together in case you can’t use PayPal. 🙂
Do I have automated/instant access to my account?

Yes, you do. An email is automatically sent with the access link after the payment. 

Can I use the layouts on unlimited sites?
Yes, you can use the layouts on as many websites as you like. Do not resell the layouts unless they are part of a website you sell to a customer.
Is there a limit for download?

Nope. There is no limit of file downloads. 😉

Refund

Given the nature of intangible and non-reversible goods, membership refunds are not provided once the order is confirmed and access to the lifetime membership is granted. If, by any chance, you do not receive the automated email containing your access details, please contact me at support@newdiviontheblock.com using the email linked to your membership purchase. This will allow me to manually provide you with access.

Please submit a claim if your digital download is found to be defective. I am here to provide assistance and guidance, typically responding within 24 to a maximum of 48 hours, to ensure that your layout functions similarly to the original live demo. Please note that support is not provided for custom codes or custom designs. It is also important to emphasize that we do not take responsibility for any incompatibility with other web servers or plugins. Our layouts are tested on clean WordPress installations. Each layout’s live preview page demonstrates its functionality.

As a customer, please understand and acknowledge these terms when purchasing on our site.

Our Refund Policy is openly accessible here. When purchasing through our website, you, as a customer, are considered to be aware of and understand our Refund Policy statements.

How do I get support for my NDOTB Membership?

You can send an email to support@newdiviontheblock.com. We typically respond within 24-48 hours (Monday to Friday). For quicker responses, members will have access to the author via WhatsApp as well. The WhatsApp contact is available in the support tab of your Membership Dashboard. 

How do I install and activate NDOTB Membership layouts/elements on my website?

* Make sure you have the latest Divi Theme installed and activated;

* Just create a page > open the Visual Builder > Import your layout.

> See how easy it is