Frequent Asked Questions

Do I need an active Elegant Themes membership to buy NDOTB Membership?
We highly recommend keeping your Elegant Themes Membership active in order to receive Divi Theme Updates and access to their support in case of any issue with the Divi Theme/Builder itself. With your membership active, besides exclusive Perks Elegant Themes Members receive every year, you also support their team to keep growing and creating even more awesome features. But, all you need is the Divi Theme installed.:)
What platform do you use for the membership and store?

We currently use Payhip as our membership platform: https://payhip.com. We also sell some of our layouts separately on Divi Marketplace.

How do I download the layouts?

After purchasing your NDOTB Lifetime Membership, a screen will pop up on the same page with all the files available for download. You will also receive an email with the download page automatically generated for you. Save this page or the email with the download page link. Every time we upload a new layout, all you’ll need to do is to refresh your download page to see all new and previous layouts.

What payment methods do you accept?

We accept all major credit cards via PayPal.

LIFETIME PLAN:

Paypal (automatic transaction);

 

How long does it take for me to receive the access to my account?

Instantly after payment. An email is also automatically sent with the access link. 

Is there a limit for download?

Nope. There is no limit of file downloads. 😉

What is the refund policy?

We offer a no-questions-asked 30 day refund policy. You can request a refund within 30 days of your purchase. Once your payment has been refunded, it can take up to a week to be reflected on your banking balance. After 30 days, purchases are no longer eligible for refunds. Just send a refund request to the email support@newdiviontheblock.com by using the same email registered in the purchase.

How do I get access to the support?

You can send an email to support@newdiviontheblock.com. We typically respond within 24-48 hours (Monday to Friday). For quicker responses, members will have access to the author via Whatsapp as well. The Whatsapp contact is available inside a PDF file named “Instructions.pdf”. Just unzip any of the layout files and you will find the PDF.

How do I install and activate my layouts/elements on my website?

* Make sure you have the latest Divi Theme installed and activated;

* Just create a page > open the Visual Builder > Import your layout.

> See how easy it is: https://youtu.be/pvpumrsC6Mw.

How does layout licensing work?
Use the layouts on as many websites as you like. Do not resell the layouts unless they are part of a website you sell to a customer. After your subscription expires, you will need to renew your membership to continue to receive layout updates, download access, and support from the seller.